Want to Supercharge Innovation? Map your Customer’s Processes! Remember when you had to purchase your music via cd’s, records,
What is a Customer-Focused Process? Historically process improvement efforts centered on improving quality, reducing costs, or increasing throughput. The
Strategic Planning In today’s business vernacular, “Strategy” and “Strategic Planning” are arguably the most overused and poorly defined terms.
The Misuse of Business Case Studies Today every corporate website includes a section for case studies, every sales presentation